How can we help?

Use Forgot Password on the sign-in screen, or go to cannabiscult.co/forgot-password. We'll email a reset link to your account address — check your spam folder if it doesn't arrive within a few minutes.

If you originally signed up with Google or Sign in with Apple, use that same button to sign back in; those accounts don't have a Cannabis Cult password. If you used Apple's Hide My Email, your account is tied to the relay address Apple generated — sign in with Apple again rather than creating a new account.

Bought in the iOS app: Apple handles the billing. Open the Settings app, tap your name, then Subscriptions, and choose Cannabis Cult. Refunds for App Store purchases are requested through Apple at reportaproblem.apple.com.

Bought on the web: manage it under Account Settings while signed in. Cancelling stops future renewals; access continues until the end of the paid period.

Ratings you submitted can be updated from the product page while signed in. If a rating looks wrong, is attributed to the wrong product, or should be removed, send us the product name and cultivator through the form below and we'll correct it.

First try force-quitting and reopening the app, then confirm you're on the latest version from the App Store or Google Play.

If it persists, tell us your device model, OS version, and what you were doing when it happened — the form below records your platform and app version automatically when you open it from the app.

We collect what the product needs to work: your account details, the ratings and reviews you write, and — only if you allow it — your location, to sort dispensaries and products by distance. Crash and performance reports are collected to fix bugs and are tied to an opaque identifier, not to your name or email.

We do not track you for advertising. Your activity is not linked with third-party data for ad targeting and is not sold or shared with data brokers. Full detail is in the Privacy Policy.

Send a request using the form below with “Delete my account” selected, or email members@cannabiscult.co from the address on your account. We confirm by email before anything is removed.

Once confirmed, your account and associated personal data are deleted within 30 days. Deleting your account does not automatically cancel a subscription billed by Apple or Google — cancel that separately in the store first.

Choose “Data & privacy request” below and tell us what you need — a copy of your data, a correction, or an opt-out. We respond to every request, and within the timelines your local privacy law requires where one applies.